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| @isTest
private class CaseHandlerTest {
@TestSetup
static void setup() {
// 创建测试队列
Group queue = new Group(Name='High_Risk_Support_Queue', Type='Queue');
insert queue;
// 创建测试 Account 和 Contact
Account acc = new Account(Name='Test Account');
insert acc;
Contact con = new Contact(LastName='Doe', AccountId=acc.Id);
insert con;
// 创建 Owner User（确保不是当前运行用户）
Profile prof = [SELECT Id FROM Profile WHERE Name='Standard User' LIMIT 1];
User user = new User(
Username='testuser@example.com.unique',
Email='testuser@example.com',
FirstName='Test',
LastName='User',
Alias='tuser',
CommunityNickname='tuser123',
ProfileId=prof.Id,
TimeZoneSidKey='America/Los_Angeles',
LocaleSidKey='en_US',
EmailEncodingKey='UTF-8',
LanguageLocaleKey='en_US'
);
insert user;
acc.OwnerId = user.Id;
update acc;
}
//测试投诉功能升级
@isTest
static void testMultipleComplaintsTriggersEscalation() {
Test.startTest();
//任意找一个联系人，以这个联系人的身份写投诉工单（其实应该用测试联系人Doe，随便吧）
Contact con = [SELECT Id FROM Contact LIMIT 1];
// Step 1: 创建前两次投诉（模拟历史数据）//case
List<Case> historicalCases = new List<Case>();
for (Integer i = 0; i < 2; i++) {
historicalCases.add(new Case(
Subject = 'Old Complaint ' + i,
Type = 'Complaint',
ContactId = con.Id
));
}
insert historicalCases;
// 更新 Contact 统计（手动模拟之前逻辑）//contact
Contact c = [SELECT Id, Number_of_Complaints__c FROM Contact WHERE Id = :con.Id];
c.Number_of_Complaints__c = 2;
c.Last_Complaint_Date__c = System.today().addDays(-50);
update c;
// Step 2: 插入两条新的 Complaint Case（应触发升级）//第3条、第4条投诉工单
List<Case> newCases = new List<Case>();
for (Integer i = 0; i < 2; i++) {
newCases.add(new Case(
Subject = 'New Complaint ' + i,
Type = 'Complaint',
ContactId = con.Id,
Priority = 'Normal',
Status = 'New'
));
}
insert newCases;
// 查询结果验证
List<Case> insertedCases = [
SELECT Id, Priority, Status, Owner.Type, Owner.Name
FROM Case
WHERE Id IN :newCases
];
System.debug('JSON格式: ' + JSON.serializePretty(insertedCases));
//比较插入的是否是高优先级，3和4肯定是高优先级
for (Case cInserted : insertedCases) {
System.assertEquals('High', cInserted.Priority, 'Priority should be High');
System.assertEquals('Escalated', cInserted.Status, 'Status should be Escalated');
//System.assertEquals('Queue', cInserted.Owner.Type, 'Owner should be a queue');
}
// 验证 Contact 计数已增加（照理来说到4）
Contact updatedContact = [SELECT Number_of_Complaints__c, Last_Complaint_Date__c FROM Contact WHERE Id = :con.Id];
system.debug(updatedContact.Number_of_Complaints__c);
System.assertEquals(4, updatedContact.Number_of_Complaints__c, 'Complaint count should be 4');
system.debug(updatedContact.Last_Complaint_Date__c);
System.assertEquals(System.today(), updatedContact.Last_Complaint_Date__c, 'Last complaint date should be today');
// 验证任务是否创建（照理有2个被加到高优先处理级别）
List<Task> tasks = [SELECT Id, Subject, WhatId FROM Task WHERE Subject = 'High risk customer follow-up'];
System.assertEquals(2, tasks.size(), 'Two follow-up tasks should be created');
Test.stopTest();
}
//测试批处理（直接调用批处理）
@isTest
static void testBatchResetsInactiveContacts() {
Test.startTest();
//随机来一个联系人用来测试
Contact con = [SELECT Id FROM Contact LIMIT 1];
// 创建一个很久以前的投诉 Case
Case oldCase = new Case(
Subject = 'Very Old Complaint',
Type = 'Complaint',
ContactId = con.Id
);
insert oldCase;
// 手动设置投诉计数
Contact c = [SELECT Id, Number_of_Complaints__c FROM Contact WHERE Id = :con.Id];
c.Number_of_Complaints__c = 5;
update c;
// 运行批处理（测试环境）
ResetComplaintCounterBatch batchJob = new ResetComplaintCounterBatch();
Database.executeBatch(batchJob, 10);//每次处理10条
Test.stopTest();
// 验证计数被清零
Contact refreshed = [SELECT Number_of_Complaints__c FROM Contact WHERE Id = :con.Id];
System.assertEquals(0, refreshed.Number_of_Complaints__c, 'Complaint count should be reset to 0');
}
}
|
